REFUND POLICY
Due to international shipping becoming increasingly difficult and expensive along with strict rules imposed by the customs, we will no longer accept returns, but we will provide compensation refunds on a case-by-case basis.
Due to our payment gateway's new policy that does not refund processing fees when we issue a refund back to the original payment method, All refunds will be issued in the form of store credit.
We strongly recommend you plan your purchases carefully and check sizing with us before submitting your order. As required, first time customers must provide height and weight or other information that will help us to determine a suitable size for you.
We perform quality checks for all items before they are shipped, but if you happen to receive a defective item(s): holes, tears, or flaws that affect the function of the item, please contact us for a resolution.
Depending on the nature of the defect, we will provide a partial refund up to 30% of the items value (the value is the amount paid taking in account of any discounts used).
For wrong item(s) received, a compensation/resolution will be provided on a case-by-case basis.
For wrong size(s) received, we will provide a partial refund of 30% of the items value, and we will provide a further resolution for you.
For customers who have encountered any of the issues listed above, you will automatically receive a onetime 15% off courtesy discount. Please note that store credit and discount cannot be used together.
All sale items are final sale, no refunds will be provided.
We are not responsible for any duty/import/taxes/customs/etc charges you may incur.
We do not refund for lost, unclaimed or undeliverable packages. Please note that if a package is undeliverable or unclaimed, it will be automatically destroyed due to the international regulations.
It is the customer’s responsibility to keep an eye on the tracking information and follow up with the courier (DHL Express) if any shipping or delivery issues that occur.
We reserve the right to deny any requests for refund if we feel the customer is abusing the policy.